Returns & Refunds: Our Policy

Nicotine pouches are a consumable product, so for health and safety reasons we can only accept returns of unopened tins with seals intact.

Returns

If you’d like to return unopened tins, contact us within 14 days of delivery via the Contact page with your order number. Once we receive and inspect the tins, we’ll refund the product cost to your original payment method. Return shipping is the customer’s responsibility unless we made an error.

Damaged, Missing or Incorrect Items

If your order arrives damaged, is missing items, or contains the wrong products, that’s on us: contact us within 7 days of delivery with a photo and your order number, and we’ll replace the items or refund you — your choice. No need to ship anything back unless we ask.

Lost Parcels

If tracking shows your parcel as lost in transit, we’ll work with Canada Post to locate it. If it can’t be found, we’ll reship or refund your order in full.